BlueBay Automation Specialties
Components & Sub-Assemblies
We distribute a wide variety of components for automation and robotic applications, as well as provide the expertise to implement said solutions. Additionally, we have a portfolio of advanced engineering systems that many use to assist with integration projects, as well as stand-alone units.
Our customers span from system integrators and OEMs to end users and beyond. We've proven time and time again to be an excellent extension to our customers' engineering teams, and with the combination of our partners that span across the nation paired with our in-house capabilities: we are more than prepared to provide your solution.
Service & Support
We won't just sell you the components and send you on your way. Our team of highly competent engineers are experts with the products and systems that we offer and are here to support onsite or remotely. We believe at putting technical expertise at the point of sale, so all of our sales team and account managers have thorough knowledge on our solutions.
Top Tier Service & Support
I'm writing this letter describing the absolutely amazing experience I've recently had with BlueBay Automation.
We are an OEM manufacturer supplying parts to the boat building industry in Tennessee. We are fully automated and integrate our own robotic systems in house.
Recently we experienced a very strange problem while commissioning a new robotic cell. We were completely stumped and had nowhere to turn after troubleshooting for many many hours.
At the recommendation of Yaskawa Motoman, we called BlueBay Automation.
Diane answered the phone and was very kind, professional and fast!
She put me through to Robert, their application engineer, who quickly assessed our situation and brought in the owners (Pierre & Tom) to help us diagnose our problem.
Using Email, speaker phone and texting many photos we went through every system step by step. We went over wiring, dip switch settings, reviewed jumper wires, and checked all our parameters. We eventually determined that we had a defective controller.
We had no account with BlueBay Automation. They had never heard of our company and I called them 30 min before they closed and they stayed on the phone for well over an hour!
The next day they even texted me to check in to see if I was Ok.
I've been in business for over 33 years, and have never experienced customer service and support like I experienced at BlueBay Automation. These guys absolutely blew my mind.
I will definitely be using these guys on our next project, and will highly recommend them to anyone using robotic systems, VFDs and PLC controllers.